Your 1win Site Privacy Explained

At 1win Casino, your privacy and the security of your personal data are our top priorities. This Privacy Policy explains how we collect, manage, and safeguard your information, ensuring full compliance with applicable legal standards. By continuing to use the 1win platform, you confirm your acceptance of these practices and understand how your data will be used.

What Information We Collect

To provide a secure and personalized gaming experience, we collect specific types of information:

Personal Identification

• Full legal name
• Date of birth
• Contact details (email, phone number)

Account Information

• Login credentials (username, password)
• Email and phone number linked to your account

Financial Records

• Deposit and withdrawal history
• Full details of all transactions made on the platform

Device & Technical Data

• IP address
• Browser type and version
• Device model and operating system

User Activity & Behavior

• Gaming preferences and patterns
• Interactions on the platform

Collecting this information allows us to provide a secure gaming environment, process payments, prevent fraud, and improve your overall experience.

Why We Use Your Data

We only use your personal information for clear and legitimate purposes, including:

1. Verifying User Identity

To confirm your identity and create a secure gaming account.

2. Payment Processing

To process deposits, withdrawals, and manage all transactions securely.

3. Customer Support

To provide assistance and resolve any technical or service-related issues.

4. Fraud Prevention

To detect and prevent unauthorized or fraudulent activities on the platform.

5. Marketing Communications

To send you promotions, new game updates, and special offers. You can opt out of marketing communications at any time through your account settings.

6. Legal Compliance

To comply with regulatory obligations and legal requirements in Bangladesh and other jurisdictions.

You always retain control over your marketing preferences and can change them easily via your personal account.

How We Protect Your Data

1win implements advanced, multi-layered security measures to protect your personal information:

Data Encryption

All sensitive data is encrypted using industry-standard encryption technologies, ensuring safe transmission and storage.

Secure Servers

User data is stored in secure environments with strict physical and digital access controls.

Regular Security Updates

Our systems undergo regular updates to patch vulnerabilities and stay ahead of potential threats.

Two-Factor Authentication (2FA)

We strongly recommend using 2FA for added account security.

User Responsibility

While we take every precaution, users should also practice safe online habits—such as keeping passwords confidential and enabling 2FA.

When We Share Your Data

1win does not sell or rent your personal data to third parties. However, in certain circumstances, we may share limited information with trusted partners:

Transaction Partners

We may share necessary data with banks, payment gateways, or authorized financial partners to process your transactions.

Fraud Prevention Services

We work with specialized third-party services to detect and prevent fraudulent activities.

Legal Requirements

If legally required, we may share specific data with government authorities or law enforcement agencies under applicable laws.

All third parties we work with are contractually bound to follow strict data protection standards.

Cookies & Tracking Technologies

To improve your experience, 1win uses cookies and similar technologies. These small files help us:

• Save login details for faster access
• Personalize your experience based on preferences
• Analyze site performance and user interaction

You can manage your cookie settings through your browser. However, disabling essential cookies may limit certain platform functionalities.

Your Data Rights

As a 1win user, you have important rights regarding your personal data:

Access & Review

You can request to view the personal data we hold about you.

Correction

You can update or correct any inaccurate or outdated information.

Deletion

You can request the deletion of your personal data, subject to legal or operational requirements.

Restriction

You can request limits on how your data is used in certain circumstances.

Withdraw Consent

You can opt out of marketing communications at any time.

To exercise any of these rights, contact our support team through the available channels.

Updates to This Policy

Our Privacy Policy may be updated from time to time to reflect changes in laws, security practices, or platform features. We encourage you to review this page periodically. The date of the latest update will always be displayed at the bottom of this document.

Responsible Gambling

1win is committed to promoting responsible gambling. We offer tools to help users manage their gaming activity, such as:

• Setting personal deposit limits
• Self-exclusion options
• In-game reality checks to monitor session duration

If you feel your gambling habits are becoming problematic, we encourage you to seek support from reputable organizations.

How to Contact Us

For any privacy-related questions or to exercise your data rights, contact our support team via:

• Live Chat: Available 24/7 on our website and mobile app
• Email: Reach us via our dedicated support email

We are committed to protecting your personal data and providing a transparent and secure gaming experience at 1win Casino.

By using the 1win platform, you confirm your agreement to the practices outlined in this Privacy Policy. Your trust, security, and privacy are of utmost importance to us.